Réf : 428
Published on 15/03/2023

Salesforce Business Analyst H/F


Montréal - Québec - Canada

Presentation of the company

## Who are we?

VO2 Canada is a new technology consulting company ,focused on customer experience based in Montréal, a subsidiary of VO2 Group located in France. 

We are offering 360° solutions for our customers through Salesforce, web and mobile solutions. Acting as a center of innovation & expertise within the group, we work on French, Canadian, and US projects. To cope with the many projects and meet the demand of our customers, the VO2 Canada team continues to grow: 10 members in July 2021, 23 members in
October 2022!

VO2 Group has 450 employees who operate in the B2B and B2C retail sectors, luxury, banking, insurance, and industry (automotive, telecom, media, construction, and real estate). We have developed an end-to-end offer to optimize customer relationships and business performance thanks to mobile and cloud technologies, Data, IoT, and AI.

We are involved from the consulting dimension to the implementation of the editor or tailor-made solutions and the monitoring of project performance. Our clients are large groups like LVMH, Renault, Bouygues, BNP, etc... and innovative scale-ups like Mirakl, Younited Credit, or OpenClassroom for example.

## Our ambition? Become the leading independent French technology group.

Job Description

## What contract are we looking for?

▪ To be filled as soon as possible
▪ 40h/week - Permanent job
▪ Salary according to profile

## What are the missions?

To strengthen its Salesforce support team, VO2 Canada is recruiting a Bilingual Salesforce Business Analyst who will be responsible for :

  • Define and analyze customer needs,
  • Configure custom solutions and optimize customer organizations as needed
  • Oversee the implementation, collaborate with our Salesforce developer teams
  • Create functional tests and receipts,
  • Ensure monitoring, communication and reporting of progress,
  • Ensure maintenance and user support.
  • Act as a trusted partner to our customers
  • You will be working on Sales Cloud, Service Cloud, Community Cloud

The position may involve the use of third party technologies: Pardot, Heroku, specific AppExchange...

Required profile

## What is the profile of our ideal candidate?

At least 2 years of experience as a Salesforce Business Analyst

You speak/write perfectly in English - (French is a plus)

You know how to meet deadlines

Salesforce certifications a plus

Experience with custom object configuration, flows, security management and reporting

Strong understanding of the technical side of IT development and project management

Analytical thinking and excellent communication skills

Methodical, organized and meticulous

We are looking for talents who are passionate about innovation, technologies and best practices, and who wish to develop concrete and challenging projects. Your ideas will always be welcome.

## What are the advantages of VO2?

Join a close-knit team, passionate and full of energy! VO2 is defined as a "Great Place to Work".

Our offices are bright, located in a lively neighborhood (cafés, restaurants, bars...), 10 minutes from the métro (Mont-Royal). Come and enjoy a break area with snacking at will, beanbags, football table, arcade station… 

Decide every day if you want to come to the office or work from home, you are free!
You will also have the possibility of teleworking a few weeks a year from anywhere.

To celebrate our successes and share moments as a team, we often get together for a drink, a meal, or various activities (escape games, video games, team sports, etc...).

For fitness and well-being, you have free access to the gym and showers in the building.

Health insurance is fully covered by VO2 at 100% for the employee and 50% for the partner (including health, disability, dental, vision, therapeutics, osteopath, etc.)

Corporate RRSP plan with VO2 bonus of 50%, up to 4% of annual salary.

So that our employees can work in the best conditions, we have provided all the necessary computer equipment: computer, screen, headphones...

You will also have goodies and gifts at certain times of the year to brighten up your daily life.

We attach great importance to your development needs. We advocate mutual aid internally. You can have access to the Babbel module for English, and Umedy for business training.

If for you, benevolence, respect and collaboration are a given and if you wish to invest yourself in a human adventure that will allow you to grow, then let's share our ambitions and contact us!

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